Overview
Last updated: 16 August 2026
Help for Hosts (“we”, “us” or “our”) operates helpforhosts.co.uk (“the Website”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect, how we use it and your rights under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect personal information that you provide to us when you:
- Contact us through the Website, email or telephone
- Make an enquiry about our services or Partner Licence opportunities
- Become a Help for Hosts Partner or client
- Subscribe to receive information or marketing communications
- Complete forms or provide information to us in connection with our services
This may include your name, email address, telephone number, business or property information and other information you choose to provide.
We may also collect limited technical information when you use our Website, such as your IP address, browser type and information about how you use the Website.
How We Use Your Information
We may use your information to:
- Respond to enquiries and provide information you request
- Provide and administer our services
- Manage Partner Licence memberships and Partner relationships
- Process payments and maintain appropriate business records
- Communicate with you about our services, where permitted by law
- Send marketing communications where you have requested or consented to receive them
- Improve our Website, services and customer experience
- Meet our legal, regulatory and contractual obligations
We will only use your personal information where we have a lawful basis to do so.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, such as payment providers, website or hosting providers, email services, IT providers and professional advisers. These providers will only receive information necessary for the services they provide and are expected to handle it securely.
We may also disclose information where required by law or where necessary to protect our legal rights or prevent fraud or misuse.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Cookies
Our Website may use cookies and similar technologies to help it function, understand how visitors use the Website and improve your experience.
Where required, we will ask for your consent before using non-essential cookies. You can also manage or disable cookies through your browser settings.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information, including direct marketing
- Withdraw consent where we rely on consent to process your information
To exercise your rights, please contact us using the details below.
Security
We take reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information. The latest version will always be published on this Website with the updated date shown above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.